Refund policy

At Nyria, we want you and your family to love every purchase. If something isn't quite right, we are here to help make the return process smooth, transparent, and hassle-free.

Return Eligibility Criteria To be eligible for a return, your item must meet the following conditions:

  • Returned within [7 days] of delivery.

  • Unused, unwashed, and in its original, resaleable condition.

  • Packed in its original packaging with all tags, seals, and accessories intact.

  • Accompanied by the original proof of purchase or order number.

Non-Returnable Items To maintain strict hygiene and safety standards for all our customers, certain categories cannot be returned once opened or used:

  • Beauty Products: Items with broken safety seals, opened cosmetics, or personal care products (unless defective upon delivery).

  • Used Apparel: Clothing that shows signs of wear, washing, or missing tags.

  • Art & Drawing Supplies: Opened kits with used consumables (e.g., used paints, markers, or altered paper packs).

  • Final sale or clearance items (if applicable).

Damaged, Defective, or Wrong Products Your trust is our priority. If you receive an item that is damaged, defective, or incorrect:

  1. Please inspect your order upon delivery.

  2. Contact us immediately at [EMAIL ADDRESS] within [X HOURS/DAYS] of receiving the package.

  3. Include your order number and clear photo/video proof of the damage or defect.

  4. We will arrange a free replacement or full refund—including any shipping fees—at zero extra cost to you.

Exchanges Need a different size in apparel or a different item? The fastest way to get what you want is to return the original item following our return process. Once your return is accepted, you can make a separate purchase for the new item. Alternatively, reach out to [EMAIL ADDRESS] for direct assistance with size exchanges.

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: Nyria covers 100% of the return pickup and replacement shipping costs.

  • Standard Returns/Exchanges (Change of Mind): The customer is responsible for the return shipping costs, or a nominal return pickup fee of [AMOUNT/RS.] will be deducted from your final refund amount.

Refund Process & Timing

  1. Initiate Your Return: Send an email to [EMAIL ADDRESS] with your order ID and the reason for return.

  2. Inspection: Once we receive your returned package, our team will inspect the item within [X DAYS].

  3. Approval & Processing: Upon approval, your refund will be automatically processed back to your original payment method (or as store credit, if preferred) within [REFUND PROCESSING TIME, e.g., 5-7 business days].

  4. Note: Cash on Delivery (COD) orders will be refunded via bank transfer or store credit upon verifying your details.